Professional Profile:

I have more than 14 years of Information Technology experience ranging from Teaching Network/System administration, and helpdesk support.  To play a crucial role and lead by an example in delivering the best as a Network Systems Administrator in the field of Information Technology. I am able to work on own initiative or as part of a team and I have proven leadership skills in managing, developing and motivating teams to achieve their objective. I am competitive and keen to learn new skills every time.      

KEY SKILLS:

Deployment of both Windows Server and Exchange Server, Managing Backup & Recovery services, Managing Clustering Services, Managing Directory Services, Remote Access for both Server and Exchange Server, RAID levels and configuration of DNS, DHCP, WINS etc. Managing SMTP Message Routing.

Capable of handling Windows Server systems, Installation Configuration, DNS, DHCP, WINS, File Systems etc. Well-equipped in handling Windows machines.

Firewall concepts: Knowledge upon basic connectivity protocols like UDP, TCP/IP,  ICMP, IGMP, RARP, HTTP, SNMP, NTP, Telnet etc. Design, Implementation and Maintenance of Proxy Servers and Firewalls. 

Configuring and Deployment of Routers, Bridging, Switching, ISDN, WAN Connectivity, VPN, VLAN, Frame Relay, IGRP, PPP, Access Control List (ACL) and STP etc.

NETWORK SKILLS:

• Windows 2000/2003/2016 Server Installation and configuration,
• Tape backup of servers and restoring files from back up.
• Administration of User and Group accounts in Windows 2000/2003/2016 Active Directory
• Administration of Permissions and security for the resources e.g. file and print services access. (Some experience in ISA and firewall security aspects)
• Email configuration and MS exchange 2000 administration.
• Troubleshooting in relation to browser configuration and Internet access.
• LAN, WAN, TCP/IP, DNS, WINS and DHCP configuration.
• Cabling and wiring to patch panel and Hubs.

HARDWARE & SOFTWARE TROUBLESHOOTING SKILLS:

• PC hardware of various makes and building customized PCs for advance users.
• Windows 8, Windows 10 operating software
• Office 365, MS office 2000/2016.
• Problems related to Printers.
• Troubleshooting in relation to Laptops.
• Provide technical support over telephone
• Backup the data and recovery by scheduled time.
• Recovery of data in case of emergency loss of Hard Drive.

Database Skills:

Structuring the Database, Performance Tuning, Backup and recovery. Transferring data and Maintenance.

Education & Certifications:

• 2021 AWS Certified SysOps Administrator - Associate.
• 2020 ITIL Foundation Certificate in IT Service Management.
• 2020 Microsoft Certified Azure Administrator - Associate.
• 2020 Microsoft Certified Professional (MCSA) – Windows Server 2016
• 2004 Cisco Certified Network Associate (CCNA)
• 2002 Post Graduate Diploma in Network Engineering.
• 2000 Microsoft Certified System Engineer.
• 1999 Masters in Computer Application - India
• 1996 Bachelor of Commerce - India  

Work Experience:

Employer                      : HH Saudi Research & Marketing                                                 

Duration                       : June 2017 Till Date

Role                              : Receptionist/Security Officer                                            

• To provide a professional, efficient, and approachable security service with associated switchboard and reception duties, maintaining a high level of customer service to staff and visitors at all times;
• To carry out various administrative and reception duties.
• To ensure that those who should not be granted access behind the security gate are professionally and politely prevented from gaining access or escorted from the building;
• To provide support in an emergency or evacuation situation, in a calm and professional manner. Actively provide information to any emergency services when requested to do so;
• As part of the team undertake regular testing of security equipment, completing the appropriate logs, and notifying the Reception and Security Supervisor of any issues of malfunctioning equipment;
• To monitor and respond immediately to alarm system activations to check designated areas of concern; 
• To ensure that the building’s CCTV system is professionally, effectively and sensitively monitored; 
• To carry out internal and external patrols to ensure a safe and secure environment, recording maintenance issues, potential breaches of security or unusual occurrences;
• To conduct individual bag or property searches, if directed to do so by a senior manager.
• To ensure that any lost property left at the corridors is securely stored, recorded and retrieved for the owner where appropriate;
• To maintain all security related equipment and working areas to a high standard of cleanliness and safety and ensure all defects are reported;
• Working with Reception and Security Supervisor, carry out the evacuation of people from lifts, to minimise panic and ensure the safety of all concerned;
• To deal with any suspicious packages, maintaining own and others safety;

Employer                : Zoya Technologies Limited                                            

Duration                  : May 2011 to June 2017

   Role                           : Network Support Engineer

Provide system administration and ensure high level of reliability and stability along integrated systems. Partner with cross-functional teams of internal and external stakeholders to define requirements. Identify equipment, software, and operating system requirements. Build and configure servers, mail systems, backup and recovery plans, and network security systems. Create and administer policies and permissions. Develop technical and user procedural documentation. Analyze and resolve issues with connectivity, hardware, software, and operating systems.

• Network processing, centralized and distributive network connection.
• Installing, configuring and administering network technologies.
• Ample knowledge in Windows 98 \ 2000 \ 2003 Server\ IIS Server \ Exchange Server \ Linux Server.
• Active directory management, NTFS security, disk quota management.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
• Well understanding of Bridging and switching concepts and LAN technologies.
• IP addressing and sub netting, Routing concepts.
• Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches. Router Basic Configuration & monitoring of Cisco 2500, 2600, 1800.
• Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS.
• Working knowledge of , DHCP Server, DNS Server , Proxy Server on Linux and windows
• Security administration port security on switch and IP security on Router via Access list.
• Familiar with web technology HTML CSS.
• Recover of root password securing terminals.
• Configured and maintained firewalls.
• Maintained network performance on need basis.

     Employer                : New Horizon Education Limited

     Duration                  : July 2005 to March 2011

     Roles                        : IT System Support Engineer

• Provide hardware and software support in a mixed Windows/Mac/Server environment
• Receive, log and resolve 1st and 2nd line IT Incidents and Service Requests.
• Manage incidents and problems and implement root cause fixes
• Maintain the elements of the IT Infrastructure including servers and switches
• Manage Active directory services and group policy
• Efficiently and effectively investigate, diagnose and action all operational alerts escalating where appropriate.
• Follow documented procedures to manage secure access to IT systems for starters, leavers.
• Maintain and create knowledgebase articles.
• Liaise with 3rd party suppliers for escalation of issues.
• Ensure that all operational security policies, processes and procedures are adhered too.
• Work alongside our managed service provider to ensure a high level of service

 Employer               : River Park Leisure Ltd                                                             

 Duration                 : May 2003 – June 2005

 Role                        : IT Help Desk Support      

• Responding to and prioritising support tickets logged through the helpdesk
• Installing, configuring and maintaining computers, printers, photocopiers and telephones
• Trouble shooting system and networking problems and diagnosing hardware or software faults.
• Maintaining the IT infrastructure and supporting its administration
• Reviewing the Helpdesk system to monitor tickets
• Provide support and maintenance on all IT equipment
• User setup and administration
• Providing user support and training.

Personal Details

                 Languages:  English                             

                 Nationality:   British

Reference: Available on request